This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from aijapan.dk (the “Site”).
Privacy policy AI Japan
Data controller
AI Japan (AI Japan ApS) is the data controller for your personal information.
You will find our contact information below:
AI Japan ApS
Sct Cathrine Vej 21
9800 Hjørring
CVR: 42284459
info@aijapan.dk
www.aijapan.dk
We respect your personal information. We have never sold and will never sell them to third parties. Our policy is that we only use your data to provide you with the best and most relevant shopping experience, so that we can make your everyday life easier. In addition, we do everything to ensure that the use of your data becomes more transparent for you.
This privacy policy describes how trade-hub.dk (“AI Japan”, “we”, “our” or “us”) collects and uses the personal information that you leave behind and / or provide when you visit our website and use the various services and features that we offer.
Overview of privacy policy:
Collection of personal information
The purposes and legal basis for the processing of your personal data
Storage of personal data
Your rights
Inquiries and complaints
Links to other websites
Changes to the Privacy Policy
Contact
Collection of personal information
We always inform you before we collect your personal information. Your personal information allows us to provide you with a good and relevant service. When you are a customer of aijapan.dk, you accept the processing of your personal information mentioned in this personal data policy.
This includes: Information for use in the delivery and pick-up of takeaway from aijapan.dk.
When you make a purchase, you provide information such as name, address, telephone number, e-mail, and whether you are acting on behalf of yourself or a company or public institution. We use this information to be able to make and deliver takeaway to you and to be able to inform you of other matters that are relevant to you as a customer, such as changes or delays in your delivery. This information is also used in the event of recalls or other statutory conditions in relation to the takeaway you have purchased. It will appear from the relevant forms on the website whether the submission of personal data is mandatory or optional. If the submission of personal data is mandatory, the field in question will be marked with an asterisk (*). If you choose not to provide the personal information in question, you may not be able to order takeaway from AI Japan or use the services and services in question from AI Japan.
If you provide personal information about anyone other than yourself, we encourage you to first obtain the consent of those individuals to provide the information.
Information purchase and delivery of takeaway and services
We use your personal information about the purchase and delivery of takeaway and services so that we can identify your favorite dish and thereby ensure that you get the most relevant product recommendations and messages from aijapan.dk. The information is also used in connection with information such as recalls, etc.
Other information you have provided on the website
Other information you have provided on the website to ensure relevant communication from us. It can be e.g. date of birth, special considerations (e.g. allergens). We use this information solely to ensure that you receive relevant product recommendations and messages.
Information about your behavior on the website
We collect information about your behavior when you visit aijapan.dk’s website. This includes information about your behavior on the website, such as which pages you have visited, in what order and where you have clicked. We use these to ensure that you get the best and most relevant experience on the website and to optimize our website. This also includes information sent from your device (phone, tablet, or computer) when using AI Japan.
This can be information about your device ID, device type, browser type, length of visit, geographical location, referring URL, electronic address (eg IP and MAC address), terminal equipment and connection information, preferences and information regarding your use of AI Japan and our services. This personal information is collected via cookies, tracking urls, beacons, etc.
The purposes and legal basis for the processing of your personal data
We process your personal information for the following purposes:
• Completion of purchases via our online takeaway.
• Operation and optimization of our online takeaway to give you the best possible user experience, including compilation of statistics in anonymised form.
• Fulfillment of requirements according to legislation, including in relation to bookkeeping
• If you have previously purchased items in the online takeaway, we will send you any marketing material relating to products corresponding to your previous purchases with us.
The legal basis for our processing of your personal data follows from:
• Conclusion of an agreement for the purchase of takeaway or services via our online takeaway, cf. Article 6 of the Data Protection Regulation (b)
• Compliance with marketing and accounting legislation in accordance with Article 6 of the Data Protection Regulation (c)
• Our legitimate interest in being able to manage your information as a customer with us, in accordance with Article 6 (f) of the Data Protection Regulation
Categories of personal information
We process the following categories of personal information about you:
– Contact information e.g. name, billing address, delivery address, telephone number, email
– Payment details
– Order overview
– Most purchased items
– Information about special requests in connection with orders
Recipients or categories of recipients
We pass on or leave your personal information to the following recipients:
• Data processors who provide services for internal data processing, it can for example be suppliers of software solutions that enable maintenance and operation of the website.
• Data processors that process data externally, for example hosting the platform on which the website is stored.
• Accountants, lawyers and other advisers.
Companies that do things to get your purchases for you, such as payment service providers and delivery companies
Professional service providers, such as marketing agencies, advertising partners and website organizers, who, who helps us run our business
Credit reference authorities, law enforcement agencies and anti-fraud bodies so we can help prevent fraud Companies approved by you when you order – e.g. ePay, where you choose to use their payment service.
We may provide third parties with aggregated but anonymized information and analytics about our customers, and before doing so, we will make sure that it does not identify you.
We have our online takeaway through WooCommerce and the payment system through Stripe, which acts as our data processors. All personal data that you provide on our website will be stored in WooCommerce data centers.
Storage of personal data
As long as you are a customer with us, we store your personal data.
We store your personal data for 3 years after you last ordered at AI Japan. We do this to ensure that you get a good and relevant customer experience when you return to order on AI Japan.
We also store your invoices for up to 6 years in accordance with the Accounting Act.
If you have not traded for 3 years, all your data will be anonymised and your personally identifiable data will be deleted.
Your rights
When we collect and use your personal data, you have a number of rights.
If you want to exercise these rights, you must contact customer service by sending an email to info@aijapan.dk.
Right to insight
You have the right to access the personal data that we process about you, with certain exceptions provided for in the law.
In certain circumstances, you have the right to receive the information we have recorded about you in a structured, commonly used and machine-readable format and to request that we transmit this information to another data controller.
If you request to receive your personal information, you must contact customer service. You will then have access to your personal information within 30 days in a machine-readable form.
Right to object
You can object to the collection and further processing of your personal data for special purposes. You can e.g. object to the processing of your personal data for direct marketing purposes, including profiling.
If you object to our processing of your personal data for direct marketing purposes, we will stop the processing of your personal data, unless we are entitled or obliged to continue the processing or storage of your personal data on other grounds, including in accordance with the law.
The objection does not affect the lawfulness of the processing that took place before the withdrawal of the consent.
Right to rectification
If you believe that the information we have recorded about you is incorrect or incomplete, please let us know so that we can update your information.
Right to be forgotten
If you request it, we will delete the personal data we have registered about you without undue delay, unless we can continue the processing on another basis, eg if the processing is necessary to be able to establish a legal claim, or if it is necessary for to respond to a request from you.
We will delete your personally identifiable information as soon as possible, however within 30 days Purchase data and behavioral data will be anonymized and will not be attributable to you. We will retain some data such as invoices in accordance with the Accounting Act and other legal considerations.
When you ask us to delete your personal information, we will close your account within 30 days, as you will no longer be able to use AI Japan’s functions.
Right to limitation
In combination with your other rights, you can ask us to limit the use of your personal data, e.g. instead of complete deletion or during our assessment of your objection.
Inquiries and complaints
In connection with inquiries regarding your rights, we ask you to provide us with sufficient information so that we can process your inquiry, including your full name and your e-mail address, so that we can identify you and respond to your request. We will respond to your inquiry as soon as possible and no later than within a month.
If you disagree with the way we process your personal information or the purposes for which we process the information, please feel free to contact us. You can also file a complaint to:
The Data Inspectorate:
Carl Jacobsens Vej 35
2500 Valby
Phone 33 19 32 00
E-mail dt@datatilsynet.dk
Links to other websites etc.
Our website may contain links to other websites. We are not responsible for the content of other websites (third party websites) or for the procedures such third parties have for the collection and processing of personal data. When visiting a third party website, you should read the website owner’s privacy policy and other relevant policies.
Changes to the Privacy Policy
The privacy policy is continuously changed when necessary. You can always see when the policy was last updated at the bottom of this page.
Contact
If you would like us to update, correct or delete the personal information we have registered about you, or if you have any questions about this Privacy Policy, please contact us as indicated below:
AI Japan ApS
CVR: 42284459
Email customer service: info@aijapan.dk
Jernbanegade 3C
9800 Hjørring
Privacy Policy was last updated on June 04, 2021.
General terms and conditions of business for online ordering
These Terms and Conditions apply when ordering online from:
AI Japan ApS
Address: Jernbanegade 3C, 9800 Hjørring, Denmark
Public phone: +45 91 88 88 67
Menu currency: DKK
(hereinafter referred to as the “Restaurant” or “We” or “Us”)
These Terms and Conditions apply to you as a client for online ordering (hereinafter referred to as “you” or the“user” or the “client”)
PLEASE READ THIS TERMS AND CONDITIONS CAREFULLY. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS THEN YOU SHOULD NOT ACCESS AND/OR USE THE ONLINE ORDERING (HEREINAFTER NAMED “ONLINE ORDERING APPLICATION”). ACCESS AND/OR USE OF THE ONLINE ORDERING BY YOU SHALL BE DEEMED TO BE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
Subject to applicable legal regulations in force, We may, in our discretion, from time to time amend or otherwise modify the Terms and Conditions of Use. We recommend that You carefully read, each time you order online, the Terms and Conditions as they may affect your rights.
These Terms and Conditions describe the general online ordering terms and conditions between Us and You and different rights and obligations of the Parties.
For the sake of clarity, these Terms and Conditions apply (also) in case of online ordering through the application (hereinafter referred to as the “online ordering application” or the “application“; the applications is the online ordering application used by the Client to place its order for different products and/or services (hereinafter referred to as the “products” and/or “services”).
The online ordering application is owned and operated by the licensor of the license agreement regarding the use of the application in order to order online.
Without affecting the generality of the present Terms and Conditions and for the sake of clarity You must also respect the license agreement regarding the use of the application in order to order online.
The Restaurant shall make all the necessary diligences to ensure that the information in relation with the online ordering is accurate and reliable. However, this cannot be infallible and errors may sometimes occur. You should take appropriate steps to verify all information in relation with the online ordering before using it. To the maximum extent permitted according to the applicable law, the Restaurant disclaims any warranty or representation of any kind, whether express or implied, as to any matter whatsoever relating to the online ordering, including without limitation the availability of the online ordering application.
The Restaurant may from time to time revise the information in relation with the online ordering application and/or process and reserves the right to make such changes without any obligation to notify any past, current or prospective clients. In no event shall the Restaurant be liable for any indirect, special, incidental or consequential damages arising out of any use of the information contained herein and/or in relation with the online ordering process.
By ordering online, you acknowledge and agree that the use of the online ordering application and/or processes at your own risk and the maximum extent permitted according to the applicable law, in no circumstances, shall We be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use this online ordering and/or any application and/or material on any site linked to this online ordering application (including but not limited to any viruses or any other errors or defects or failures in computer transmissions or network communications) even if We have been advised of the possibility of such damage. In addition, no liability can be accepted by Us in respect of any changes made to the content of the online ordering application and/or process by unauthorized third parties. All express or implied warranties or representations are excluded to the maximum extent permitted according to the applicable law.
The online ordering application and/or process may include content, information or links to third parties or third party sites. The Restaurant is not responsible for the content of any such sites or neither for the content of any third party advertising or sponsorship nor for compliance of such with any regulations. The links may be accessed at the user’s own risk and the Restaurant makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to this ordering online application. You agree to hold harmless and relieve the Restaurant from any liability whatsoever arising from your use of information from a third party or your use of any third-party website.
Except otherwise expressly mentioned, all the information in relation with the online ordering application (including without limitation the images, buttons and text) are property and/or available with the permission of the licensor of the license agreement regarding the use of the application in order to order online and holds usage rights over them and, may not be copied, distributed, or reproduced or transmitted in any form or by any mean, electronic, mechanical, photocopying, recording or otherwise, without its prior written permission.
The content referring to specific products (e.g. food items), arrangement and texts layout of the online ordering application and/or process, the trademarks, and any other content, are proprietary and are protected according with the legal regulations in force and cannot be used in any way without the express written permission of the Restaurant.
The Client does not obtain any license or right regarding the information in relation with the online ordering and/or application.
If you decide to order online using the online ordering application, you may be asked to provide full contact details and/or to create an account and you may need to accept cookies. You must keep your data confidential and must not disclose it to anyone. The Restaurant reserves the right to suspend the use of the online ordering application and/or process if you breach the Terms and Conditions.
You acknowledge and agree that all orders are treated as an express intention to purchase the nominated products and/or services for the agreed online prices and We treat this as an binding offer from you to purchase such products and services. Any variations must be in writing, otherwise they will not be binding on either party.
The acceptance of any order for any of the products and/or services shall be at the entire discretion of the Restaurant. Our acceptance of an order may occur when you receive an on-screen message and/or email notification and/or an SMS, confirming your order.
The Restaurant reserves the right to refuse any service, terminate your access to the online ordering application and/or process, remove or edit any content or accept your order/s in its sole discretion and without prior notice to you.
The Restaurant’s online ordering application must only be used by persons over the age of eighteen (18) years, or the minimum legal age as permitted by the law or otherwise under the supervision of an adult or guardian.
Any products and/or services provided through the online ordering application are done so on an “as is” and “if available” basis and the Restaurant expressly excludes any warranties, conditions, representations or other terms with respect to the online ordering or the content or products displayed on it, whether express or implied, unless expressly stated to the contrary.
The pictures of the products are for presentation only. The ordered products may have differences (e.g. color, form, etc.) towards the photos existing on the site. The Restaurant is not liable in any way if the description of products is not complete.
Delivery orders are also subject to: i)Your address falling in the defined delivery area of the Restaurant; ii)Availability of the restaurant being online for accepting online orders; iii) Your Order may be subject to a minimum amount per order;
You can pay by any of the methods listed in our checkout screen. Please make sure that if your order is placed using a credit or debit card, the card is valid on the date of your order placement. The Restaurant may provide no refunds to the orders paid online. Contact Us directly to settle any payment dispute or refund claim.
You may be automatically directed to an online listing referring to Your nearby Restaurant service location. Please note that prices, minimum spend restrictions and maximum cash spend restrictions vary from location to location. In addition, if you order on-line, the price charged may be different to the price for the Products had they been ordered in-store or by telephone.
The online order once placed cannot be modified or cancelled either through the website or offline by calling the restaurant. Anyhow, if you wish to cancel or complain about your order, please call your local restaurant service location, details of which will be included in the confirmatory e-mail sent to you upon placing your order and We can see how we can help you.
We will aim to provide you with your ordered products as close as possible to your requested delivery/collection time but we cannot guarantee the delivery time in all the cases. Delivery time may be affected due to bad weather or traffic conditions. This is to ensure the safety of our riders. Delivery service may be temporarily unavailable in selected areas due to bad weather or unforeseen circumstances.
The Client agrees to accept delivery of the Products at the agreed time and place of delivery. If you have chosen for the Products to be delivered, the Restaurant will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then We will not refund you the price for your order and will charge you for the full amount of your order.
Risk in the Products shall pass to the Client on delivery. Any software service/software is used and/or downloaded at your own risk. If you are in any doubt as to the suitability of the software service/software to be used and/or downloaded for your computer it is recommended that you obtain specialist advice before using and/or downloading it.
You are responsible for maintaining the confidentiality of your personal details, password and payment details. You agree to accept full responsibility for all your activities in relation with the online ordering (application).
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. In case any provision of this agreement is and/or becomes void, illegal, invalid or inapplicable, it shall not affect the validity or the applicability of the other contractual clauses, which shall continue to be in force and to produce legal effects as if the void, illegal, invalid or inapplicable clause was not part of this agreement.
This Terms and Conditions do not affect your statutory rights.
The Restaurant trademarks, as well as the related trademarks of others and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the express written permission of the Restaurant.
To the fullest extent permitted by law, the Restaurant excludes all liability arising out of its supply of the Products and in particular shall not be responsible for any loss or damage, arising directly or indirectly out of or in connection with delay beyond the estimated delivery or pickup time; any circumstances over which the Restaurant had no control of the consequences and which the Restaurant could not avoid by the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by the Client or others. In any event, the Restaurant’s liability to the Client shall not exceed the total price charged for the relevant products/and or services.
This terms and Conditions shall be governed by and construed in accordance with the laws of the country in which the Restaurant is headquartered and the Restaurant and any dispute arising out of or in connection with these shall be settled by the competent courts from the headquarter of the Restaurant, excluding the possibility of reference to conflict of laws.